Country Manager's Profile

Jose Mario Lanza Abaja,

-Country Manager - Philippines

Jose Mario Lanza Abaja over 16 years of experience in Professional Sales, Training and Senior Customer Service Officer, phases of Sales industry, including Sales and Customer Service (B2B and Retail Fields), Marketing, Purchasing and Project Management. Consistently exceed objectives and increase bottom line profits for employers. A quick learner and an excellent communicator with an ability to perform well in a multi- extensive tasks and has concrete experience in the sales process (B2B and Retail Fields) from order entry, handling objections, handling customer concerns through exceptional customer service skills.

Areas of Expertise:

⦿Sales & Customer Service Training

⦿Business Research and Project Development

⦿Project Management

⦿Business Development

⦿Sales Forecasting and Client Profiling

⦿Sales and Performance Evaluation of Employees

⦿Human Resource Administrative and Policies (Key Performance Indicators)

⦿Legal and Administrative Contracts and Documentations

A. PROFESSIONAL EXPERIENCE

CO-FOUNDER - Contractor.PH InfoSearch Services February 1, 2019 - Present

Conceptualized and created the platform for the business

⦿Contractor.PH: A one-stop platform that offers clients and contractors OPTIONS, SUGGESTIONS & CONVENIENCE from planning to project implementation

⦿It is a pioneering social enterprise in the construction technology (CONTECH) industry which

aims to pair the users with best compatible contractor and supplier for their projects. ⦿The FIRST and ONLY online portal for all important information relating to construction, fit-out

projects, renovation, design, furniture, equipment and other materials in the country.

GENERAL MANAGER – BUSINESS DEVELOPMENT

JM ABAJA HOME & OFFICE DESIGN (DESIGN, FIT-OUT & STAGING BUSINESS PLATFORM)

April 1, 2012 – January 15, 2019 (6 years & 10 months)

⦿Responsible for planning, leading, organizing, and controlling of various sales strategies of the company.

⦿Prepares regular assessment of sales and marketing development, price movements, and trade movements to attain business growth.

⦿Develops different Sales, Customer Service, Management, Leadership and Coaching Programs for all level of employees in the company.

⦿Conducts Sales and Product Training and Evaluates the performance of the employees.

⦿Develops Training Programs, marketing tools and other business collaterals.

⦿Products offered (Home & Office Furniture, Home & Office Renovation, Granite Stones, Electrical, Civil, Voice & Data Set Up, etc.)

TRAINING MANAGER FOR SALES & CUSTOMER SERVICE JARIR BOOKSTORE

< KINGDOM OF SAUDI ARABIA (KSA)

September 9, 2009 – September 8, 2011 (1 full contract – 24 months / 2 years)


⦿Developed different Sales, Customer Service, Management, Leadership and Coaching Programs for all level of employees in the company.

⦿Delivered Sales Presentation and interact with present and prospective corporate clients.

⦿Helped Increase the entire sales of the company through continuous delivery and discussion of Sales and Customer Service Programs.

⦿Delivered Leadership and management trainings to all managers, supervisors and other higher officers of the company. Sales and Performance Evaluation Program for of all sales people.

⦿Coached the Salesmen in all showrooms and helped them improve in their performance and develop more their sales skills.

SENIOR CUSTOMER SERVICE ASSOCIATE/TEAM OIC/SALES TRAINER.
e-TELECARE GLOBAL SOLUTIONS November 15, 2005 – May 31, 2009 (3 years 6 months)


⦿Supervised a team of 12 customer sales associate that consistently exceed sales targets.

⦿Helped in coaching the sales agents to perform well and to develop more their selling techniques.

⦿Showed excellence in handling all customer complaints and maintained customer satisfaction.

⦿A consistent member of Top Customer Sales Associate in Sales volume target.

⦿Received Commendations for handling customer’s issues and concerns properly and retained customer’s accounts.

MANAGEMENT TRAINEE – BUSINESS DEVELOPMENT BENISON GROUP OF COMPANIES ABENSON November 15, 2004 – October 30, 2005 (11 months)

⦿Oversaw full range of retail responsibilities.

⦿Coordinated Special Promotions and Events to all customers and key corporate account clients.

⦿Handled Customer Service Complaints and Cash Control.

⦿Developed Local Marketing and Advertising Strategies.

⦿Supervised, Trained and Motivated employees.

PHOTO & VIDEO STUDIO MARKETING OFFICER/LEAD PHOTOGRAPHER RVA PHOTO & VIDEO STUDIO January 2, 2003 – October 30, 2004 (1 year 9 months)

⦿Maximized Sales, through Photography Services of more than 18 Public and Private Schools in Mandaluyong district, consistently achieved monthly sales and target work volume plans.

⦿Developed Marketing Plan for Photography Services in Public and Private Schools in Mandaluyong.

⦿Responsible for developing relationships with major Private and Public Schools and other external clients and securing long term contracts for the core photography services within a vertical market framework.

⦿Developed Pricing and Selling Strategies, fostered and maintained key account relations.

EDUCATION :

⦿Bachelor of Arts Major in Political Science (AB)

⦿Manuel L. Quezon University – Pre-Law Course (MLQU)

⦿Graduated 2004 with Special Awards

⦿Bachelor of Laws (LLB)

⦿Manuel L. Quezon University School of Law (AY 2004-2006)

⦿Member MLQU-Law Debating Team

Government Examinations (CSEE)

⦿Civil Service Sub Professional Level 1 Passed
⦿Civil Service Professional Level 2 Passed